Poole - Spectator - JUNE 17

PLEASE READ BEFORE PURCHASING YOUR TICKETS

The price includes a SMART WRISTBAND - lockers will be available at the waterpark (you need a £1 coin, refundable).

  The Smart Wristband does not apply to Under 5 tickets & Spectator Tickets.

ENTRY TIMES: Click a time slot and the remaining tickets available for that time period will appear, each time slot has a small number of tickets to help us spread out arrival times to maintain appropriate numbers in the changing rooms and management of the park.

VISIT DURATION: 2 hour tickets are available in the first hour of opening and towards the end of the day ONLY. 3 hour tickets are available all through the day.  Sunset Splash Tickets are available when the waterpark is open until 6pm or after.  If the ticket time you want does not show up, it is not available, either it is sold out or does not exist in the hour that you wish to purchase it.  We do not have additional tickets if a slot is sold out, you will need to choose another time slot. At the end of your allotted time your smart wristband will expire; it will no longer work the slide traffic lights and your session will be finished – further attempts at the waterslides will result in the lifeguard asking you to exit the waterpark.

KINDLY NOTE you MUST arrive at the waterpark between the arrival times printed on your ticket. Arrival outside of these times does not guarantee entry, you may have your session cut short if you arrive late and entry will be subject to the prevailing operating conditions.

Please make sure you have selected the correct DAY and ARRIVAL TIME before continuing with your purchase.  There are *NO REFUNDS for tickets you do not use as they are taken from an allocation that could have been purchased by someone else. We are operating at a restricted capacity at this time. The waterpark continues to operate in ALL WEATHERS and you will be expected to attend for your booked session.

TICKET DELIVERY. Your order confirmation will be sent to the email you gave in your account immediately following successful check out.  THIS IS YOUR TICKET!  If you cannot see your order confirmation, BEFORE calling us please check your SPAM, JUNK, or OTHER FOLDERS.  If you have noted the IN NUMBER that is all you need in order to for us to be able to find your booking on the day. The order confirmation comes from LEMUR ATTRACTIONS.

You can also try logging back into your splashdown tickets account at www.splashdowntickets.com where you can see all your previous orders.  This won't work if you have entered a wrong email (unless you use it again!). If you are a new customer and you didn't get the new account email (could be in the junk) you almost certainly will have put in a wrong email.

To maintain a great visitor experience we have worked very hard to get the balance between tickets, timings and availability correct - only buy the appropriate tickets for the make up of your party for arrival on the right day and time for your visit.

IF THE TYPE OF TICKET YOU REQUIRE DOES NOT APPEAR IN THE TICKET PANEL THEN IT IS SOLD OUT FOR THE DAY IN QUESTION.  DO NOT BUY SUBSTITUTIONS E.G FULL PRICE TICKETS FOR UNDER 5s OR SPECTATORS THESE TICKETS ARE LIMITED IN AVAILABILITY. DO NOT BUY TICKETS FOR THE WRONG DATE AND /OR TIME AND EXPECT TO BE ABLE TO USE THEM.  YOU SHOULD LOOK FOR THE NEXT AVAILABLE DATE AND TIME. NO REFUNDS CAN BE GIVEN UNDER THESE CIRCUMSTANCES.  THANK YOU FOR YOUR UNDERSTANDING.

Please check our Visiting Info Pages before booking your tickets e. It will help you decide whether a visit to the waterpark is for you at this time and tell you what is required of you as a visitor.

At all times obey ALL the signs and instructions of the waterpark staff.

YOU MAY BE ASKED TO LEAVE IF YOU DO NOT FOLLOW THE RULES IN OPERATION AT THE WATERPARK   -   NO REFUNDS WILL BE GIVEN

*REFUNDS: There are NO REFUNDS FOR TICKETS - At the management's discretion, with a minimum of 24 hours’ notice, EMAILED requests to alter the date and time of the visit will be considered. We cannot guarantee to comply with this request as it is outside our booking terms but we do try to be flexible, if we can.

Smart Wristbands

Please kindly note a smart wristband is automatically included in your order for each regular admission. (Does not apply to under 5 tickets or their companions or Spectator tickets). The wristband will be loaded with your session length and when it runs out, it will no longer activate the traffic lights on the rides. The Splashdown logo is the point of the wristband that will activate the ride traffic lights when touched onto the control box for each ride.

Lockers 

You will need £1 coin for each locker you require for your visit. We recommend a locker for each 2 people visiting in your group. You will need the £1 coin to lock the locker and your belongings in it.  Take the key with you to the slides. At the end of your visit unlock and leave the key in the locker door taking the £1 coin with you.

ALL WATERPARK TICKETS ARE PRICED THE SAME REGARDLESS OF AGE FOR EXCEPTIONS SEE WEBSITE

The minimum age that a child can go into the waterpark unaccompanied is 12 years old. You should be aware that it is possible to exit our facilities and out on to Tower Park; you must satisfy yourselves that your children are old enough to be responsible and understand where they should be. We cannot take any responsibility for unsupervised young people.   If they are attending with friends ( all tickets should be purchased together.

Children aged 9 to 11:  As long as there is an adult (18+) on the waterpark premises who is directly responsible for them, children of that party may use the slides at the waterpark as long as they accompanied by at least one other slider aged 9 or above around the waterpark.

Children aged 5 to 8:  Children of this age MUST be supervised everywhere in the waterpark including on the slides by an adult (18+) as the supervising adult you should not be directly supervising more than two children aged between 5-8 at one time.

Chidren Under 5  -  ticket:  These tickets do not have access to the slides nor will they be issued with a smart wristband. These tickets are just for entry to the Buccaneer SplashZone  and  Ricky’s Reef, plus seasonally the Buccaneer Beach. Priority is being given to children who have purchased an Under 5 ticket in these areas.

Please do not be upset if your child 5+ is asked not to go into these areas or asked to come back later to see is sufficient room for them.

Adult Companion:  An adult companion ticket is required to support children under the age of 5 and one must be purchased for every child under the age of 5.

Please buy two under 5 tickets, one for the child and one for the adult companion who is not using the slides. A maximum of 2 companion tickets per child are permitted.

Companion tickets do not give access to the slides, any adult who wishes to slide should pay for a full priced ticket in the normal way. You may share your sliders smart wristband with the companion adult, to take turns on the slides.

Children under 5 but over 1m:  If your child is at least 1m tall and confident in the water, and would like to use slides appropriate for their height and confidence you may opt to purchase a full priced ticket instead of an under 5 ticket. Please note not all young children will enjoy the slides and remember that they must go down the slides on their own (no rides are double or lap-riding slides). If you decide on this we would recommend that there are two people to assist the child, one to slide first, then the child, followed by the 2nd adult, in accordance with the usual waterpark slide guidance.

Babes-in-arms (under 1 year of age) are free of charge and do not require a ticket.

SPECTATORS

Splashdown Poole is a family experience and so we do encourage all the family to take the plunge when they visit.  Though we recognise that it is not for everyone. Lots of spectators affects our building capacity and restricts the number of people we can allow in who want to use the flumes, and so there is a charge for admission of £6.00 per person includes a complimentary hot drink or bottle of water. These are ‘dry clothes’ admissions with no ‘wet side’ access except to the outside sun terraces (when they are open).

PLEASE NOTE THAT SPECTATOR AND UNDER 5 TICKETS ARE STRICTLY LIMITED AND YOU SHOULD MAKE SURE THAT THESE TICKETS ARE AVAILABLE IN THE SAME TIME PERIOD AS WHEN THE REST OF YOUR PARTY WISH TO USE THE FLUMES.  THEY GO QUICKLY DUE TO LIMITED AVAILABILITY PLEASE BOOK IN PLENTY OF TIME TO AVOID DISAPPOINTMENT.  YOUR PARTY WILL NOT BE ALLOWED IN UNLESS EVERYONE HAS A TICKET FOR THE CORRECT SESSION TIME.

To maintain a great visitor experience we have worked very hard to get the balance between tickets, timings and availability correct - only buy the appropriate tickets for the make up of your party for arrival on the right day and time for your visit.

IF THE TYPE OF TICKET YOU REQUIRE DOES NOT APPEAR IN THE TICKET PANEL THEN IT IS SOLD OUT FOR THE DAY IN QUESTION.  DO NOT BUY SUBSTITUTIONS E.G FULL PRICE TICKETS FOR UNDER 5s OR SPECTATORS THESE TICKETS ARE LIMITED IN AVAILABILITY. DO NOT BUY TICKETS FOR THE WRONG DATE AND /OR TIME AND EXPECT TO BE ABLE TO USE THEM.  YOU SHOULD LOOK FOR THE NEXT AVAILABLE DATE AND TIME. NO REFUNDS CAN BE GIVEN UNDER THESE CIRCUMSTANCES.  THANK YOU FOR YOUR UNDERSTANDING.

Meal Deals offer a great value option for eating at the waterpark - the price paid online in advance is always cheaper than on the day.  You may eat your meal in the café are or the sun terraces (open seasonally).  Buy with your waterpark ticket NOW.

You will be issue with a special wristband on entry to the waterpark if you have booked a MEAL DEAL - you can choose to eat whenever you wish, although you may find it easier to do at the endo of your session, if you have a two hour ticket, so that it does not cut short your time on the waterslides.  Additional time to eat your food is possible.

Choose from either a HOT MEAL DEAL  or KIDS MEAL DEAL (for children under 12)

HOT MEAL DEAL:

On the day choices are from Sausage Roll, Pasty or Hot Dog, they all come with regular fries and a regular soft drink or regular tea or coffee.

KIDS MEAL DEAL:

On the day choices from Kids' Hot-Dog, with small fries and a 12oz soft drink OR a Kids' Lunch Box, which includes, a choice of kids' sandwich (ham,cheese or jam), crisps, fruit drink,  yoghurt and a choice of an apple, satsuma or banana.