Quaywest - Spectator Admission SEPTEMBER 2

PLEASE READ BEFORE PURCHASING YOUR TICKETS

ENTRY TIMES: Click a time slot and the remaining tickets available for that time period will appear, each time slot has a small number of tickets to help us spread out arrival times to maintain appropriate numbers in the changing rooms and management of the park.

VISIT DURATION: 2 hour tickets are available in the first hour of opening and towards the end of the day ONLY. 3 hour tickets are available all through the day until 3.before we close. If the ticket time you want does not show up, it is not available, either it is sold out or does not exist in the hour that you wish to purchase it.  We do not have additional tickets if a slot is sold out, you will need to choose another time slot. At the end of your allotted time your band will expire and you will be asked to exit the waterpark.

KINDLY NOTE you MUST arrive at the waterpark between the arrival times printed on your ticket. Arrival outside of these times does not guarantee entry, you may have your session cut short if you arrive late and entry will be subject to the prevailing operating conditions. 

Please make sure you have selected the correct DAY and ARRIVAL TIME before continuing with your purchase.  There are *NO REFUNDS for tickets you do not use as they are taken from an allocation that could have been purchased by someone else. The waterpark continues to operate in ALL WEATHERS and you will be expected to attend for your booked session. 

TICKET DELIVERY: All tickets are e-tickets. Your order confirmation will be sent to the email you gave in your account immediately following successful check out.  If you cannot see your order confirmation  BEFORE calling us please check your SPAM, JUNK, or OTHER FOLDERS.  If you have noted the IN NUMBER that is all you need in order to for us to be able to find your booking on the day.

BEFORE messaging us you should try logging back into your splashdown tickets account at www.splashdowntickets.com where you can see all your previous orders.  This won't work if you have entered the wrong email (unless you use it again!). 

DO NOT BOOK AGAIN WITHOUT CHECKING - EITHER SEE IF IT HAS GONE THROUGH YOUR BANK ACCOUNT, OR IF THE ORDER CONFIRMATION IS IN THE JUNK OR SPAM, OR IF YOUR SPLASHDOWN TICKETS ACCOUNT HAS CURRENT TICKETS IN IT. REMEMBER ANY EMAIL COMES FROM LEMUR ATTRACTIONS AND THE ORDER CONFIRMATION IS YOUR TICKET(S) NO ACTUAL TICKETS ARE DELIVERED.

Please check our Visiting Info Pages before booking your tickets it will help you decide whether a visit to the waterpark is for you and tell you what is required of you as a visitor. 

• DO NOT attend the waterpark if you are unwell.
• At all times obey ALL the signs and instructions of the waterpark staff .
• FOLLOW the guidance and regulations issued by the UK Govt.  especially in regards to mixing with other household groups.
• YOU MAY BE ASKED TO LEAVE IF YOU DO NOT FOLLOW THE RULES IN OPERATION AT THE WATERPARK   -   NO REFUNDS WILL BE GIVEN

*REFUNDS:  There are NO REFUNDS for tickets. At the management's discretion, with a minimum of 24 hours notice, EMAILED requests to alter the date and time of the visit will be considered. We cannot guarantee to comply with this request,  as it is outside our booking terms and conditions, but we do try to be flexible.

LOCKERS TAKE 20p pieces, which are returned when you open the locker.

Splash and Eat - Great Value Meal Deals - Pay Now Eat Later

Select on the day choose one from:

• Beef or Cheeseburger
• Chicken burger
• Bacon bap
• Veggie burger
• Hot Dog

All come with regular fries and a regular soft drink or regular tea or coffee.

After you add your waterpark tickets to your basket you will be able to add a MEAL DEAL to your basket to receive a discount on the regular in house price. This price will always be cheaper than the price of the meal available at the waterpark restaurant counter on the day.

You will be issued a special wristband on entry to the park and then you are free to have your meal deal at whatever time you choose within your visit time.  You may collect your meal at the end of the session to take away  or have additional time in the waterpark restaurant area to eat your meal, so that it does not cut into your time on the flumes.

Other food and snacks are available on the park but this MEAL DEAL is designed to help you get the most out of your budget and help you plan ahead.

ALL TICKETS ARE PRICED THE SAME REGARDLESS OF AGE*

The minimum age that a child can go into the waterpark unaccompanied is 12 years old. You should be aware that it is possible to exit our facilities and get straight onto the beach; you must satisfy yourselves that your children are old enough to be responsible and understand where they should be. We cannot take any responsibility for unsupervised young people.  

As long as there is an adult (18+) on the waterpark premises who is directly responsible for them, children visiting together aged 9-11 may use the slides at the waterpark as long as they accompanied by at least one other slider aged 9 or above around the waterpark.

PLEASE NOTE - we DO have a small number of spectator ticket - non participants will be required to buy a Spectator ticket at this time, even if it is just to supervise children aged 9 -  11. 

Children Under 9 must be supervised everywhere in the waterpark including on the slides by an adult (18+) as the supervising adult you should not be directly supervising more than two children aged between 5-8 at one time.

*VISITING WITH SMALL CHILDREN: Facilities for children who are too young or too small to ride the slides (under 1m tall) -  we have restricted the facilities for children under 5 temporarily and the number of these tickets that are available each session. For every two fully paid tickets an child under 5 ticket can be purchased, they will have use of the swimming area and the Tiddler Splash (Submarine Adventure remains closed).    Babies in arms are free of charge - no ticket required.